FAQ

FAQ

(1) Products

Where do you print your prints?
I use a small print company based in San Diego.
What sort of paper do you print on?
I print everything on 100lb matte cover stock paper, really heavy paper.
Can I order prints that are out of stock?
Limited edition prints, once they are gone, they are gone for good. If an open edition print is out of stock, feel free to contact me and let me know, otherwise I try and restock prints within a week.

(2) Online Shop

What forms of payment do you accept?
We accept the major credit cards Visa, MasterCard, American Express and Discover as well as direct PayPal account payments.
Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.

How secure is this store?
All payments are processed via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.
Do you offer wholesale pricing?
Yes. If you would like a wholesale account, please contact us and include your business details in your message.

(3) Shipping

How do you ship your prints?
I ship all my prints flat in rigid mailers, framed art and paintings are shipped wrapped and placed in a box.
How long will delivery of my order take?
Domestic orders are typically delivered within 3-5 business days. International orders are typically delivered within 1-2 weeks, depending upon the destination and customs processing.

Please note that delivery of orders paid via PayPal eCheck will take an additional 4 to 9 business days to allow for the eCheck transfer period.

How much does shipping cost?
Domestic shipping is $5 flat no matter how much you order. For international shipping, please select your country and "Update Your Cart Total".
Do you ship internationally?
Yes. We ship to almost every country. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection.

(4) Painting related questions

What paints do you use?
I use an amazing paint called Cel-vinyl, non-toxic, matte finished paint.
Can I hire you to do a painting for me?
Of course! Check out my hiring page to get started!

(4) More questions

If you have further questions, please feel free to contact us.
Matt Q. Spangler IllustrationFAQ